Terms of Service

These Terms of Service ("Terms") govern the use of this website and of the services provided under the Wayfinders brand by:

Deborah Arpino, trading as Proxigy
NIF: Y8460109X
Carrer Extremadura 22, Planta 3, Puerta IZ
07800 Eivissa, Illes Balears, Spain
Email: hello@wayfinders.agency
Website: https://wayfinders.agency

Wayfinders provides marketing architecture, strategy and measurement advisory services, including audience and engagement analysis, customer experience review, analytics and reporting design, and commercial decision support. The specific scope, deliverables, fees and timelines of each engagement are agreed in writing in an individual proposal or statement of work, which prevails over these Terms where the two differ.

Website content is provided for general information. It is not advice for a specific business situation and does not create a client relationship. An engagement begins only once a written agreement is in place.

All strategy, recommendations, models, forecasts and budget guidance are advisory. They are based on the data, assumptions and market conditions available at the time and do not guarantee any specific revenue, return on investment or other commercial outcome.

Wayfinders is not liable for business decisions taken on the basis of advisory outputs, nor for indirect, consequential, incidental or special damages, including loss of profits, loss of data, loss of business opportunity or reputational damage. Where liability cannot be excluded, aggregate liability shall not exceed the total fees paid for the engagement in question.

Clients acknowledge that marketing performance is influenced by factors outside any advisory engagement, including market dynamics, competitor activity, regulatory change and internal execution. Nothing in these Terms limits liability that cannot lawfully be limited.

Both parties agree to keep confidential the information shared during an engagement, including performance data, models and strategic outputs, unless disclosure is required by law or authorised in writing.

Unless agreed otherwise in writing, the methodologies, frameworks and tools used remain the intellectual property of Deborah Arpino, trading as Proxigy. Deliverables produced for a client during an engagement pass to that client on full payment, unless the engagement agreement says otherwise.

Fees, invoicing schedule and currency are set out in each engagement agreement. Unless agreed otherwise, invoices are payable within 30 days of issue. Late payment may accrue interest at the rate permitted under applicable Spanish commercial law.

Either party may end an engagement with 30 days written notice, unless the engagement agreement states otherwise. On termination, the client pays for all services delivered up to the effective date.

These Terms may be updated. Material changes are published on this page with a revised update date. Continued use of the website or of the services after publication constitutes acceptance of the revised Terms.

These Terms are governed by Spanish law and applicable European Union legislation. Disputes shall be subject to the courts of Eivissa, Illes Balears, Spain, unless agreed otherwise in writing and without limiting any mandatory rights available to consumers.

Questions about these Terms: hello@wayfinders.agency